Frequently Asked Questions
Are the healthcare providers at First Priority Telehealth licensed?
Yes, all our healthcare providers are licensed professionals who undergo rigorous screening and credentialing processes.
Is my information secure with First Priority Telehealth?
Yes, we prioritize the security and confidentiality of your information and adhere to strict privacy standards.
How do I schedule an appointment?
You can schedule an appointment through our website or mobile app, or by calling our customer service team.
Can I get prescriptions through First Priority Telehealth?
Yes, our healthcare providers can prescribe medications when appropriate during your virtual consultation.
How much does a consultation cost?
Consultation costs vary depending on the type of service and your insurance coverage. We offer transparent pricing and payment options.
Can I use First Priority Telehealth for emergencies?
No, First Priority Telehealth is not suitable for medical emergencies. In case of an emergency, please call 911 or visit the nearest emergency room.
Can I use First Priority Telehealth if I’m travelling internationally?
Yes, as long as you have a stable internet connection, you can use our services from anywhere in the world.
Do I need any special equipment for a telehealth appointment?
You’ll need a device with internet access, such as a smartphone, tablet, or computer with a camera and microphone.
How long do telehealth appointments typically last?
Appointment durations vary depending on the nature of the visit, but most appointments last between 15 to 30 minutes.
Can I have a telehealth appointment with my family members present?
Yes, you can have family members present during your appointment if you wish.
Can I schedule follow-up appointments through First Priority Telehealth?
Yes, you can schedule follow-up appointments as needed to monitor your progress and adjust your treatment plan.
Can I cancel or reschedule my appointment?
Yes, you can cancel or reschedule your appointment through our website, app, or by contacting our customer service team.
Can I request a sick note or medical excuse through First Priority Telehealth?
Yes, our healthcare providers can provide sick notes or medical excuses when needed.
Do I need to provide my medical history before a telehealth appointment?
It’s helpful to provide your medical history during your appointment, but it’s not required.
Are there any restrictions on the types of conditions First Priority Telehealth can treat?
While we can treat many common conditions, there are certain limitations. We recommend contacting us to discuss your specific needs.